Welcome to our concept store!

Terms and conditions

Olivia Concept Store sell products by Scandinavian style, subject to the conditions set out on this page. Please carefully read these conditions before using the website. By using the website, you agree to be bound by these terms and conditions.

Placing an order

To order on Olivia you choose the products you want to buy and add them to your cart. All the way through to the checkout, you can change your order and check the prices.
You will not be able to see the shipping costs until you enter your delivery details. The shipping cost depends on the weight of the products and the country you live in.
When you are ready to order you will have to give us your personal details, choose a shipping method and tick the box that you accept our terms and conditions. The order is confirmed by clicking the button “Confirm and pay”. You will then be redirected to our payment system and after this, you will receive an order confirmation.

Payment

Olivia Concept Store accepts payment by the main credit cards.
It is safe to purchase online. When you enter your address and credit card details, a secure connection is created by SSL (Secure Sockets Layer). This means that the details are encrypted, so they cannot be read by unauthorised persons. When you are in the process of entering details and placing your order, you will automatically be protected by this secure connection.
All prices on Olivia Concept Store are set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. It may be need to change prices depending on the speed of oscillation of VAT. Any price changes will be confirmed to you in the order.
You will receive an Order Confirmation email as soon as you have placed an order. If you do not receive this email please contact info@olivia.com, so that we may investigate and confirm that your order has been placed successfully.

Delivery

It takes between 2-3 working days from receipt of your order to transmit it to our shipping partner. Delivery will then normally follow within 3-5 working days hereafter. Subsequently the average delivery time to be expected is within 5-7 working days. Please notice the delivery times only apply to items which are in stock.
Shipping costs vary depending on country. Is your country not available in the dropdown menu, please contact us.

Returns

If you are not completely satisfied with any items purchased, you can return them to us within 14 days for a full refund or exchange.
If you choose to cancel a purchase, please return the item in the same condition and quantity as you received it. The right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. When purchasing goods, original packaging may account for a substantial portion of the product value, and thus you have to remember to always include the packaging when you return goods. When the goods are received in our warehouse and the withdrawal has been approved, the purchase price will be refunded to your account within a few days. Return costs will be covered by the customer.
If you wish to return an item, please send an email to info@olivia.cc.
We will give you further instructions before your product return.
Items lost in transit will not be treated as returned.

Fraud and cancellation of orders

Olivia Concept Store reserves the right to reject and cancel the order, in whole or in part, without further reason. This may typically, but not exclusively, be due to errors in price, system failure or suspected payment abuse.
Olivia Concept Store endeavours to correct information on the website and on the order confirmation. But there is no guarantee of the accuracy of the price or delivery time. Thus, information on this website may contain inaccuracies, typographical errors or system failures. The prices listed at our website are neither an offer nor a contract. Prices and information are subject to change without notice. All prices include VAT and other taxes. Prices are of the day.
Olivia Concept Store cannot be held responsible for the consequences of any errors or changes to the website.

Availability

All items are subject to availability.
We will inform you as soon as possible if goods you have ordered are not available.

Portrayal of  products

While every effort has been made to portray items accurately, slight variations may occur.
All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Website

Every effort is made to ensure that this website is free from viruses and defects. However, this cannot be guaranteed.
Olivia Store shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
Olivia Store shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Privacy policy

No personal information registered with Olivia is transferred, sold or made available to third parties. All information is stored safely and is available only to trusted employees of Olivia.
In connection with electronic payment a secure, encrypted and PBS (automatic funds transfer) approved method is used via the web shop system. This system uses so-called cookies to control the contents of your shopping basket. A cookie is simply the name of a file stored on your own PC.
During a purchase we ask your name, address, telephone number and email address. This information is used solely for processing your order. The information is transmitted and stored electronically in encrypted form and stored for 5 years.
In addition, we record the IP address from which a purchase is made. This information is normally not used, but can be used in case of a police investigation. All fraudulent orders will be reported to the police.
You can also choose to have your email address included on a mailing list, in order to receive news and other information from us. You can subscribe and unsubscribe this service as you wish.

Law and jurisdiction

These terms of use will be governed by and construed in accordance with Italian law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the court of Italy.

Copyright

All rights, including copyright, for this website are owned by or licensed to Olivia Concept Store.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Olivia Concept Store.
You may not modify, distribute or re-post anything on this website for any purpose.

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