If you are not completely satisfied with any items purchased, you can return them to us within 14 days for a full refund or exchange.
If you choose to cancel a purchase, please return the item in the same condition and quantity as you received it. The right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. When purchasing goods, original packaging may account for a substantial portion of the product value, and thus you have to remember to always include the packaging when you return goods. When the goods are received in our warehouse and the withdrawal has been approved, the purchase price will be refunded to your account within a few days. Return costs will be covered by the customer.
If you wish to return an item, please send an email to firstname.lastname@example.org. We will give you further instructions before your product return.
Items lost in transit will not be treated as returned.
If you have any doubts or questions, please don’t hesitate to get in touch, we’re happy to help!