When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, all your credit card details are encrypted so all these details are fully secure and cannot be seen.
We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfill the orders you place with us.
We also keep a record of your purchases with us; this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you’ve had with our products or services.
Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.
The European Union Directive on Privacy and Electronic Communications (the “Directive”), which came into force on 31st July 2002, recognizes that cookies are a “legitimate and useful tool” for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject here. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this here. However, you should be aware that the Olivia website (in common with most other shopping web sites) will not work without cookies.